Skip to Content

Shipping Policy

Last updated: 26/12/2025

This Shipping Policy applies to all orders placed on wiseandraw.com operated by Wise and Raw

By placing an order, you agree to the terms stated below.

1. Shipping Locations

  • We currently ship within India only.

  • International shipping is not available at this time unless explicitly stated.

2. Order Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Processing time does not include shipping/transit time.

3. Shipping Time & Delivery

  • Estimated delivery time: 3–7 business days after dispatch, depending on location.

  • Delivery timelines are estimates and may vary due to:

    • Courier partner delays

    • Weather conditions

    • Regional restrictions

    • Remote or non-serviceable areas

We do not guarantee delivery on a specific date or time.

4. Shipping Charges

  • Shipping charges (if any) will be displayed at checkout before payment.

  • Charges may vary based on location, order value, or promotional offers.

5. Order Tracking

  • Once your order is dispatched, you will receive tracking details via email/SMS.

  • Tracking updates depend on the courier partner and may take time to reflect.

6. Delivery Attempts

  • Courier partners usually make 2–3 delivery attempts.

  • If delivery fails due to:

    • Incorrect address

    • Incorrect contact details

    • Customer unavailability

the order may be returned to us.

Re-shipping may incur additional charges.

7. Damaged Packages at Delivery

If the outer package appears damaged at the time of delivery:

Acceptance of a visibly damaged package may affect eligibility for replacement or refund.

8. Address Accuracy

Customers are responsible for providing complete and accurate shipping details.

We are not liable for:

  • Delays or non-delivery due to incorrect address information

  • Loss caused by wrong or incomplete delivery details

9. Restricted or Non-Serviceable Areas

  • Some pin codes may be non-serviceable due to courier limitations.

  • In such cases, we may cancel the order and initiate a refund after payment.

10. Force Majeure

We are not responsible for delays or failures in delivery due to events beyond our control, including but not limited to:

  • Natural disasters

  • Government restrictions

  • Strikes or transportation disruptions

11. Changes to This Policy

We reserve the right to modify this Shipping Policy at any time without prior notice.

Updates will be posted on this page with a revised “Last updated” date.

12. Contact Information

For shipping-related queries, contact:

Brand Name: Wise and Raw

Email: wiseandraw@gmail.com

Phone: 8448506793

Address: [Business address]